Return and Refund Policy

1. Returns: Your satisfaction is our priority. If you’re not entirely satisfied with your purchase, you may return eligible item(s) for a refund or exchange within 15 days of purchase. To start a return, follow the instructions on our website or reach out to our customer service team.

2. Eligibility: Items must be unused, in their original packaging, and in the same condition as received to qualify for a return. Some items, such as perishable goods or personalized items, may not qualify for returns. Check the product description or contact us for details.

3. Refunds: After inspecting your return, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 15 days. Please note that shipping costs are non-refundable, and a restocking fee may apply in some cases.

4. Exchanges: For size, color, or model exchanges, contact our customer service team. Exchanges are subject to product availability and may incur additional charges for price differences or shipping.

5. Damaged or Defective Items: Notify us immediately if you receive damaged or defective items. We will collaborate with you to address the matter by offering a replacement, repair, or refund, depending on the situation.

6. Return Shipping: Unless the return is a result of our error or a defective product, customers are responsible for return shipping costs. For added security, we advise using a trackable shipping method and purchasing insurance when making returns.

7. Exceptions: Certain items may not be eligible for return or may have additional restrictions, such as clearance items, gift cards, or products with hygiene concerns.

8. Policy Changes: We reserve the right to update this policy at any time without prior notice. Any modifications will take effect immediately upon being published on our website.

For questions or concerns about our policy, reach out to our customer service team.

Nino Sports Wear Sialkot- 51310- Pakistan
Email: info@festshopify.com

Effective Date: 18-02-2024

This policy supersedes any prior versions and is effective as of the date indicated above.